IHG Hiring for Sommelier – Pierre’s Bistro & Bar – InterContinental Hotel® Dubai Festival City Job at Dubai Full Time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

Manage the wine cellar, the sale and the service of wines and drinks. Achieving the targets set on the cost of drinks. In charge of stocks and inventories and help achieving business objectives through customer focused service delivery. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

• Applies all the procedures in force in the company as well as the internal memos brought to its attention by broadcast and / or display. At the request of his superiors, apply any new procedure immediately.
• Systematically take into account the remarks of the hierarchy and apply them immediately.
• Immediately reports to his superiors any anomalies involved in the management of the service and /or customer management making the application of these standards partially or completely impossible.
• Respects health and safety rules, fire prevention, as well as the Internal Regulations.
• Respect the instructions for use and cleaning of the equipment in order to prevent damage to the equipment and /or personal injury.
• Knows all the advantages for IHG customers (IHG Member)
• In charge of setting up tables, glassware and stands.- Control the cleanliness and supply of the cellar of the day.-Checks the regular cleanliness of the glassware table.- Created and controlled the appellations and vintages of the wine list.- Ensures the cleanliness of the wine lists.- Ensures compliance with the times allocated to each task.- Minimizes breakage.- Supports orders for aperitifs, wines, digestives, hot and cold drinks.- Advise and sell appetizers, wines, digestives,
• hot and cold drinks to customers.- Ensures the service of aperitifs, wines, waters, digestives, hot and cold drinks.- Ensures the coordination of drinks and dishes.- Created any additional sales opportunity by advice and listening- Guarantor of customer experience and satisfaction (interaction, etc.) in accordance with our internal quality criteria and respecting the quality deadlines set.-Integration and training of Clerks / Half Chef de rang, Trainees and Apprentices.
• Sales approach to optimize the turnover of points of sale. Offers any innovative solution for the service in terms of loss management or income optimization.- Ensures reliable delivery of information to the client.- Must strictly comply with the cancellation / offer procedure in force in its service and in particular any cancellation and / or offered action must be traceable and justifiable at all times at the request of management.- Ensures in all circumstances the traceability and reliability of cash flows relating to collection.- Work with Manager for pricing.
• Responsible for his wine orders.
• Guarantor of the cost of drink for his service.
• Respects the schedules established by his hierarchy and will be required to perform his duties at all times, day, evening or night, in force in the service.
• Must constantly ensure that he is friendly and courteous to his colleagues while providing efficient service.
• Keeps abreast of new techniques to improve working conditions and the efficiency of the service.
• Performs any other task, punctual or regular within his field of competence at the request of his hierarchy and at the times that will be set.
• Ensures that the best brand image of the restaurant is delivered to customers by its verbal and non-verbal communication and by its exemplary behavior.- Ensures effective communication within his department and throughout the hotel.- Must show initiative.- Attends meetings organized by his department.
• Keeps his knowledge up to date on this subject.

What we need from you

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

• Experience as a Sommelier, OR similar role
• Ability to create tasteful food and wine pairings
• Extensive knowledge of different wines and which regions produce each type
• Understanding of the wine making process
• Good communication skills
• Availability to work
• Certification as a Sommelier or degree in hospitality is a plus

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA32606