IHG Hiring for Reservations Sales Supervisor – Revenue – InterContinental Hotel Job at Dubai Full Time

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing and spot checks).
• Ensures Sales Agents record and process reservations made by phone/fax/email, as well as amendments to reservations.
• Promptly attend to all guest inquires & complaints within 12 hours ensuring solutions support both positive guest experience & revenue generation/retention (“Webguru” + Glitch)
• Ensure the team is motivated to work at their highest individual levels of performance.
• Ensure Sales Agents sell InterContinental, Crowne Plaza and InterContinental Residence Suite product and services for rooms, restaurants and golf club by using up-selling, cross-selling and suggestive selling techniques through coaching.
• Monitoring Upgrade on daily basis to eliminate loss of revenue.
• Recording team (KPI) Key performance indicator.
• Monitoring override of inventory on daily basis to avoid any overbookings.
• Performing arrival check i.e. 24hrs arrival check and reservation made yesterday.
• Balancing the OXI system to avoid any glitches in reservations or inventory.
• Monitoring and preparing rate change on daily basis.
• Prepare and execute action plans which increase reservation sales and associated business.
• Manage “no show” reservations by investigation and recording of same

What we need from you

• Minimum 2 years call-centre or hotel operations experience.
• Minimum 1 year experience in supervisory role.
• Minimum secondary education completed. Desired Bachelors.
• Intermediate knowledge of Microsoft Office
• Advanced in writing and speaking English
• Knowledge of Arabic language desired.
• Ability to work both independently and within a team environment.
• Ability to lead and motivate team members.

What we offer

We’ll reward all your hard work with an attractive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA37261