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About us
Do you see yourself as a Housekeeping Coordinator for InterContinental Hotels Group® Dubai Festival City?
What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
Your day to day
The main responsibility of this role is attending the control desk telephone, building communication within colleagues and between Housekeeping and other departments, as well as maintaining the clerical services.
- Budgeting and forecasting
- Implementation and maintenance of brand standards and standard operating procedures
- Implementation of quality assurance programmes – I Toolkits
- Conducting market and competitor analysis
- P&L analysis including productivity and cost management
- Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards
- Responsible for entering accurate room status into computer daily and investigate discrepancies
- Maintains and update administrative data
- Maintains working area and equipment in a proper state of cleanliness and repair
- Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
- Attends meetings and training sessions as required
- Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
- Work effectively with customers and colleagues from different viewpoints, cultures and countries
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Anticipate guests’ needs, handle guest enquires, and solve problems
- Create a positive hotel image in every interaction with internal and external customers
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
- Maintain current Hotel information to be able to provide information to guests
- Adhere to InterContinental Hotel Group Corporate Code of ConducAdhere to Housekeeping Policies and Procedures
- Report problems to Management with suggestions for resolution
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
What we need from you
Ideally, you’ll have some or all of the following competencies and experience we’re looking for:
- Previous administrative experience in the hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel
- Telephone Etiquette
- Knowledgeable in Microsoft Office applications (Word, Excel, Powerpoint and Outlook)
- Previous experience in payroll and purchase orders is an advantage
- Organizational skill
What we offer
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.
So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Job Reference: EMEAA33553
