IHG Hiring for Guest Experience Manager – Front Office – Crowne Plaza® Hotel Dubai Festival City Job at Dubai Full Time

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

The role is varied and can be demanding with an intense workload that will need to be delivered accurately and always on time. The Guest Experience Manager will show incredible attention to detail, along with the ability to pick things up quickly – therefore, being diplomatic and polite at all times is important. Assertiveness accompanied by respect and good emotional intelligence is an essential quality.

A high proportion of the job will be spent in the office using email, making/handling telephone calls and in face to face meetings with both internal and external customers. Therefore, you need to be comfortable, calm and always use a diplomatic approach on things.

What we need from you

This role requires a highly organized individual who is energetic, self-motivated with the ability to work on own initiative and the ability to multi-task, deal with a lot of pressure and demands whilst remaining calm and working effectively is essential. Strong interpersonal skills with the ability to communicate and build respect and rapport at all levels are essential.

Ideally, you’ll have some or all of the following qualifications and experience we’re looking for:

• Associate degree in hospitality management and/or similar work experiences or certified accreditation.
• Minimum 2 years experience as Guest Relations Manager, Guest Experience Manager in a five star property of a large size.
• Excel, Word, Power Point, Opera Computer skills.
• Proficiency in speaking and writing Business English

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA37506