IDP Education Ltd Looking for IELTS Admin Assistant (Own/parents visa required) at Dubai Full Time

This is for OWN or Parents visa holders only.

Temporary for 3 months only (defends on your line manager)

POSITION PURPOSE

RESPONSIBILITIES:

Customer Service

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response

Quality

• Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the development and implementation of IELTS policies.
• Work in a professional manner with stakeholders and in accordance with organisational values.
• Monitor all current contracts to ensure terms are adhered to.
• Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
• Process all invoices in a timely manner
• Conduct IELTS test centre audits and produce documented reports in a timely manner
• Centre adherence to IELTS manuals and procedures
• Up-to-date records management
• Up-to-date workflow and procedures
• Evidence of improvement from lessons learnt
• Centre performance and feedback

Project Service Enhancement

• Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
• Assist the Test Centre Administrator / Manager with preparation of management reports.
• Participate in reviews of IELTS manuals and procedures for test enhancement.
• Participate in reviews of IELTS promotional material.
• All reviews of IELTS material are conducted within specified time frames.
• Successful outcome of Working Group projects.

WHAT WE’RE LOOKING FOR:

Essential requirements

-OWN or Parents Visa holder only-

• Educated to bachelor’s degree level or equivalent.
• Relevant work experience relating to administration and business support activities
• Fluent in English and Arabic knowledge preferred
• Strong administrative skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
• Customer focussed, with a passion for providing outstanding service.
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Sound IT skills – Microsoft Office suite, CRM systems