IDP Education Ltd Hiring for IELTS Expansion and Centre Support Officer – UAE Job at Dubai Full Time

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world’s leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

• The IELTS regional team consists of Director IELTS Operations, Manager IELTS Operations and Regional Examiner Trainer working closely with a regional marketing team.

POSITION PURPOSE

The IELTS Expansion and Centre Support Officer is mainly responsible in assisting the regional team in business development initiatives, operational setup as well as strengthening the IDP IELTS brand with local recognising organisations within the designated region. Ideal candidates will be strategic in nature, challenging, have experience in a sales and operational role in their background, motivated individuals, experienced in the discovery process and adept at mining and building external relationships are highly desired. She/he will also act as mentor for new administrators in order to setup centres as per IELTS standards. This position requires some travel around the region.

RESPONSIBILITIES

Customer Service

• Develop cooperative relationships with IELTS Test Administrators in the designated region.

Business Development

• Continually monitor IELTS competitor’s local offer within the designated region and keep regional team and test center management abreast of these market changes to ensure IDP offers meet current demand.
• Assist the regional team in expanding into new markets across the region by identifying potential partners.
• Developing annual budgets and forecasts in consultation with the Director IELTS Operations.
• Coordinate with Regional Marketing team and IELTS Central Operations to ensure all test centres related information stated on/offline mediums and systems are updated on a proactive basis.
• Manage the execution of any commercial project in consultation with Director IELTS Operations.

Centre Management

• In consultation with Director IELTS Operations, plan all aspects of setting up new Centres in the designated region.
• Act as a mentor for new Test Centre Administrators ensuring all IELTS operation is administered as per standard.
• Review CCTV recordings of centres on regular basis for high-risk environments.
• Carry out quality assurance reviews of centres i.e., test day processes e.g., ID verifications, question papers seal audit, and transfer of question papers to and from the venue for written components are completed as per standard.
• All Test Result Forms and related documents i.e., Speaking Examiner Records screened against system data inputs by centre.
• Provide regular management/information reports. Statistical analysis to monitor and identify candidate trends.
• Develop centre capacity by sharing Good Practices from the region.

Stakeholder Management

• Build the database of local Recognising Organisations across the region.
• Act as a liaison between local ROs, IELTS Australia Stakeholder unit, and test centre operational teams.

WHAT WE’RE LOOKING FOR

Essential requirements:

• Client management in education sector with at least two years hands-on IELTS centre experience
• Strong analytical, research and problem-solving skills
• Competent user of Microsoft Office suite
• Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Ability to communicate effectively across various cultures and levels
• Self-starter with plenty of drive
• Willing to travel

Desirable requirements

• Bachelor’s degree or equivalent
• Interest in / experience in international education and/or testing services