An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are on a mission to build the world’s leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.
As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.
We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.
By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.
POSITION PURPOSE
The IELTS Administration Assistant is responsible for providing administrative support to Dubai IELTS Test Centre Administrator in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.
RESPONSIBILITIES
Customer Service
Business Acumen
Venue, storage, premises etc.
Quality
Operations Management
Projects as required.
Client Management
Project Service Enhancement
Support with the following test day tasks
Exam Preparation
Preparing the Exam venue
Seating o Signage o Lighting
Projectors and Power Point ready
Desk labels affixed properly
Seating plan drawn up and replicated for invigilation staff
Placement of bollards for crowd control.
Starting the Exam
During the Exam
Finishing the Exam
Post Exam
Data entry
WHAT WE’RE LOOKING FOR
Relevant work experience relating to administration and business support activities
Fluent in English
Strong administrative skills
Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
Customer focused, with a passion for providing outstanding service.
Ability to proactively identify, analyses and solve problems effectively.
Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP.
Excellent planning and organizing skills with the ability to manage multiple competing priorities.
Sound IT skills – Microsoft Office suite, CRM systems
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