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This is for OWN or Parents visa holders only.
Temporary for 3 months only (defends on your line manager)
POSITION PURPOSE
The IELTS Administration Assistant is responsible for providing administrative support to Dubai IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies.
Strict adherence to test security and administration requirements is an essential part of the job.
Key Responsibilities;
- Customer Service
- Business Acumen
- Quality
- Operations Management
- Client Management
- Project Service Enhancement
- Test Day Tasks
RESPONSIBILITIES:
Customer Service
- Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
- Ensure all staff involved in testing are culturally sensitive.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response
Quality
- Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
- Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
- Ensure adherence to all IELTS manuals.
- Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
- Assist with the development and implementation of IELTS policies.
- Work in a professional manner with stakeholders and in accordance with organisational values.
- Monitor all current contracts to ensure terms are adhered to.
- Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
- Process all invoices in a timely manner
- Conduct IELTS test centre audits and produce documented reports in a timely manner
- Centre adherence to IELTS manuals and procedures
- Up-to-date records management
- Up-to-date workflow and procedures
- Evidence of improvement from lessons learnt
- Centre performance and feedback
Project Service Enhancement
- Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
- Assist the Test Centre Administrator / Manager with preparation of management reports.
- Participate in reviews of IELTS manuals and procedures for test enhancement.
- Participate in reviews of IELTS promotional material.
- All reviews of IELTS material are conducted within specified time frames.
- Successful outcome of Working Group projects.
WHAT WE’RE LOOKING FOR:
Essential requirements
-OWN or Parents Visa holder only-
- Educated to bachelor’s degree level or equivalent.
- Relevant work experience relating to administration and business support activities
- Fluent in English and Arabic knowledge preferred
- Strong administrative skills
- Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
- Customer focussed, with a passion for providing outstanding service.
- Ability to proactively identify, analyse and solve problems effectively.
- Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
- Excellent planning and organising skills with the ability to manage multiple competing priorities.
- Sound IT skills – Microsoft Office suite, CRM systems
