Ideatree Hiring for Hardware & Software Installation/Technical Support Job at Dubai Full Time

Hardware & Software Installation/Technical Support

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WHO WE ARE: *
eatOS, is a cloud-based restaurant software start-up that provides Point of Sale, Self-Service Kiosks, Mobile, Online Ordering, Scheduling, Inventory Management, and more. We are on a mission to disrupt the market of old, slow, expensive systems and bring innovative products to restaurants worldwide.

WHAT DO WE SEEK:
We are looking for candidates who will bring a positive and professional attitude and a willingness to roll up their sleeves and pitch in, who will take initiative to be the best at their jobs, and who have the ambition to become a leader on their team.

ABOUT THE POSITION:
We are looking for dedicated candidates with a desire for internal growth and development to provide general assistance to our growing US wide team.

RESPONSIBILITIES:

• Partner with senior management and team members on the day-to-day tasks like basic technical support and hardware installations
• Coordinate with suppliers for maintenance and repairs of various equipment
• Work with and assist other team members with customer hardware and software setup and deployment

• Make and answer technical support calls

• Visit customer premises for Hardware / Software support

REQUIREMENTS:

• Technical support and hardware installation knowledge
• Proficiency in all common technology and general computer savvy-ness

• Ability to communicate and maintain confidentiality with high-profile personalities in a professional manner

• Ability to take initiative and manage multiple tasks and projects
• Must have reliable transportation

SKILLS:

• Self-starter attitude with an ability to work independently
• Excellent interpersonal skills, including an ability to communicate effectively and professionally
• A proactive thinker who actively seeks opportunities and proposes solutions
• The ability to collaborate as a team player with project management and an eagle eye for detail
• Ability to manage priorities, and meet deadlines
• Ability to problem-solve, multi-task, and negotiate

A PLUS IF YOU HAVE:

• Experience in the SaaS, inside sales, restaurant, hospitality, and food service industry
• Knowledge of restaurant operations is always a plus but not necessary
• Start-up experience (we love entrepreneurs!)
• Experience in working virtually and with a virtual team
• Experience cold-calling and prospecting in-person leads

WORKING ENVIRONMENT:

• Full/Part-time, remote, or work from office depending on location
• Medical, Dental, and Vision Insurance Contribution
• Competitive Salary and the chance to be a part of something big
• This is a work from office and a remote field and office opportunity, depending on your location and experience

About eatOS
At eatOS, we have built a cloud-based software ecosystem exclusively for restaurants. Our experience in the restaurant industry and specialized teams help us understand the complexity of running a restaurant. These tools allow us to build a customizable solution to help restaurants adapt to the industry’s needs. We offer a cloud-based platforms that works across iOS & Android, adding flexibility for restaurants.

Job Type: Full-time