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- Carry out inspection of damaged vehicles to determine repair values (all segments),
- Perform claims coverage analysis and, if necessary, request further clarification from customers and brokers, monitor the request in the task system, maintain the refusal (total or DNC) and provide support and Technical Support to the analysis teams when there are technical doubts.
- Ensuring Resolvability and Agility in Service to External, Internal and Employees Customers, through telephone, face-to-face or electronic communication channels (E-mail, Hangouts). Guided by the Insurer’s service guidelines.
- Carry out a complementary inspection, carefully evaluating the repair stage, new parts installed, price of parts, number of hours and new requests, following the guidelines of the (IOP).
Bachelor’s Degree in Insurance Management, Engineering
- Technical knowledge in Automobile: national, imported, trucks, motorcycles, ;
- Experience in projects, processes, analysis of indicators, logistics, personal and telephone service.
- Experience in insurance and automobile activity;
