IC-CONSULT Hiring for Teleconsultant For A Health Care Sector Job at Dubai Full Time

Job Information:

Your role will be to receive and process telephone calls from social security holders.

You will provide an immediate response to requests for administrative or regulatory information, advise your interlocutor and offer him a service offer adjusted to his situation.

At the same time, you will be involved in promoting and advising on the various free services offered by the Health Insurance.

Your role as teleconsultant will also require you to identify emergency situations and accordingly request the competent services for calls requiring a second level response.

To guarantee quality monitoring, you will finally ensure the traceability of each request in the customer relationship management software.

Job Requirements:

More than training, you present a first experience in customer contact, whether through a field approach or a call center.

Candidates who do not have this type of experience but who have a real attraction for the proposed missions are welcome.

Your interpersonal skills are recognized and you know how to create favorable conditions for dialogue while knowing how to react appropriately in the event of a difficult situation.

You will benefit from support allowing you to develop your skills in the management of telephone calls, while allowing you to appropriate the technical environment related to the field of Health Insurance