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Customer Support ExecutiveAs a Customer Support Executive in General Insurance, you handle enquiries, quotations, policy negotiations, renewals, invoices, and compliance, staying updated on insurance products.Key Responsibilities:Handling enquiries & quotations for General Insurance SME policies.Identify and analyze clients’ insurance needs alongside the CRM and recommend appropriate coverage options.Generating the quotations from the Insurer portals, tools or extracting from insurers directly.Collaborate with insurance companies/ underwriters to negotiate policy terms and pricing on behalf of clients.Prepare proposals, presentations, and other materials for clients and prospects in respect to renewal and new business opportunities.Initiate/manage the renewal process for assigned clients, including preparing proposals and coordinating with carriers.Maintain accurate and up-to-date trackers on placement data.Adhere to company policies, procedures, and regulatory/ compliance requirements.Maintains detailed technical knowledge of new and existing products by liaising with colleagues; and ensures credibility with clients based on subject matter expert knowledge.Key Requirements:Bachelor’s degree in Business Administration or a related field.Proven experience of at least 2 years in Customer Service or Account Management specifically handling non-motor General Insurance products.Excellent communication, interpersonal, and negotiation skills.Exceptional time management and attention to detail.What do we offer in return?A career that you define, supported by a strong commitment to technical and soft skills training. We offer a comprehensive package of rewards and benefits – including great medical insurance, competitive salary, and more. We provide a workplace where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference – not just in the workplace, but in the industry and in the wider community.Our Culture: People FirstOur core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.Diversity & InclusionAt HOWDEN we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, marital status or family circumstances.
