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Dubai, Dubai, United Arab Emirates
Novotel
Full time
Position OverviewThe Guest Relation Officer plays a pivotal role in ensuring that all visitors receive a warm welcome and exceptional service throughout their stay.Key ResponsibilitiesProvide a friendly and efficient check-in experience for guests, addressing their inquiries and managing their accounts with professionalism.Proactively create memorable experiences tailored to individual guest preferences.Effectively promote the various amenities and services of the hotel, identifying opportunities to enhance the guest experience through strategic up-selling.QualificationsEssential Skills and Experience:A strong service-oriented mindset is crucial; previous experience in a similar role is advantageous.Familiarity with Opera or comparable hospitality management systems is preferred.Proficiency in English is required; knowledge of additional languages is beneficial.
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