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The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
We have an opportunity for a Customer Experience Leader in our Honeywell Building Technologies Team in Dubai, UAE. This role will report directly into the Business Operations META Director. Matrix reporting relationship into the Director of Functional Excellence within the Honeywell Building Technologies (HBT) Customer Experience (CX) organization.
- Single point of contact related to all aspects of the Customer Experience (CX) organization (Technical Support, Customer Service, and Learning & Enablement) for META Region.
- Direct engagement and participation in META management operating system, included but not limited to: Monthly Operating Reviews, Weekly Staff Meetings, Management Resource Reviews, and Customer Facing Events.
- Responsible for managing a holistic META CX Scorecard and Point of View related to all CX financial and key metric commitments, driving CX improvements cross-functionally across all META customer touchpoints.
- Serve as the CX spokesperson and representative in cascading and communicating the Honeywell Building Technologies (HBT) CX Strategic Plan throughout the region.
- Connected to META strategies and annual operating plan (AOP) relating to Technical Support, Customer Service, Learning & Enablement, Integrated Supply Chain, Product Marketing, and Sales.
- Direct involvement and influence of the META CX functions.
- Ensure CX performance is being delivered and clearly aligned between HBT CX and META to exceed customer expectations.
- Manage and facilitate a META CX Monthly Operating Review with key stakeholders from Technical Support, Customer Service, and Learning & Enablement.
- Minimum of 7 years of working Customer Experience related roles in a multinational
- Ability to develop and translate strategies to operational reality
- Strong communication skills, both verbal and written, essential
- Capability to effectively influence without authority
- Organization and planning skills
- A strong Continuous Improvement mindset
- Demonstrated capability in leading change in complex and cross functional organization
- English mandatory, Arabic is preferable
- Annual salary and consolidated allowance
- Group medical insurance plan
- Life and long-term disability insurance
- Paid annual leave and time off work
- Business travel insurance
- 4.5 day working week from Monday to Friday in line with the public sector.
If you believe this is your dream role, then we’d love to hear from you, and apply.
As an Equal Opportunities Employer, we are committed to a diverse workforce culture.
JOB ID: HRD161773
Category: Customer Experience
Location: Emaar Buss.Park; Bld.2,Sheikh Zayed Road,Dubai,DUBAI,United Arab Emirates- Exempt
