You as a Logistic Operations Specialist will be part of Hitachi Energy business based in Dubai, UAE. The Logistics Operations Specialist is responsible for the successful end-to-end planning including coordination of the equipment utilization and ensuring a high level of service and cost-effective movement of goods for the customer and taking full responsibility for the execution of G/C inbound and outbound orders, starting with the receipt of the ODN/IDN, coordinating with LSPs and ending with the delivery of the cargo, respectively codification/approval of LSP invoices and working closely with the sourcing team to support the strategic sourcing process with the creation of spot RFIs and RFQ for G/C. Additionally, he/she is key to resolve and manage potential issues and claims with LSPs.
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Your responsibilities:
- Supporting the additional margin negotiation for G/C by providing margin targets by business and identify additional requirements.
- Preparing spot quotes and urgent spot quotes, identify potential suppliers, and confirm their qualification, submit spot quote requests, and clarify any related inquiry and bid analysis and drive cost approval process and business award subject to the defined threshold level.
- Supporting business manager on the urgent spot quote G/C carrier registration through providing missing carrier information.
- Preparing spot RFI for G/C orders, validate and identify potential suppliers, send request to selected suppliers, and clarify any comments and RFI bid analysis, follow up with suppliers on bid revision if needed, incorporate commodity guidelines in the price calculation and inform stakeholders.
- Managing the end-to-end G/C transportation planning including the verification and approval of freight unit data, check routes, create required transport legs and order planning, select, and assign LSP, submit finalized FO document, share shipping schedule with stakeholders and resolve any potential issues.
- Managing the end-to-end G/C transport execution including shipment documentation check, updating transport data in SAP TM, maintaining communication with transport service providers to monitor milestones and in case of missing information, create respective NCRs as needed, initiate issue resolution in case ETA to delivery location is at risk and check for proof of delivery.
- Managing the end-to-end G/C charge calculation including calculations and system updates/maintenance and freight settlement and charge dispute management process with LSPs including the POD and invoice verification, follow up and clarification with Logistics Service Provider, handle and resolve disputes until FSD creation in SAP TM to initiate invoice payment.
- Supporting the outbound customs operations process by communicating additional customer requirements (i.e., EUR1, ATR. etc.) to the customs operation’s specialist and the inbound customs operations process by providing required documentation to the customs operation’s specialist.
- Managing the general cargo transport cost approval in case costs exceed threshold, check with P&F/buyer for approval and/or evaluate alternative transport options to align with budget and the NCR follow up process from evaluation of supplier feedback until closure of the NCR, including the identification of additional measurements for improvement, feedback to supplier and escalation to SQE if required.
- Supporting the claim to customer process for G/C by identifying and describing claim reasons and potential impact (based on the input provided by Logistics Service Provider), evaluate claimable costs, check contractual obligations, clarify open topics, define legal arguments (based on the advice provided by Contract Manager), document CR/COPQ as well as claim results and provide feedback to the strategic sourcing team.
- Responsible for the claim to logistics service provider for G/C including the analyzation of received information, send pre-notification letter to LSP, request additional information or statements, evaluate claimable cost and events, request evidence from LSP, register claim in insurance tool, compile information to deliver to global sourcing team and launch docs to start financial claim management.
- Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- A bachelor’s degree in relevant field.
- Proficiency in both spoken & written English language is required.