Hilton Hiring for General Manager – Waldorf Astoria Dubai Palm Jumeirah Job at Dubai Full Time

The palatial Waldorf Astoria Dubai Palm Jumeirah hotel offers a blend of modern luxury, exceptional amenities, and unparalleled service. Occupying a magnificent location on Dubai’s iconic Palm Jumeirah, Waldorf Astoria Dubai Palm Jumeirah features 319 rooms, an inviting private beach and a wealth of recreational activities, including tennis, fishing and parasailing. Waldorf Astoria offers 6 different F&B outlets including a 3- star Michelin restaurant, Social by Heinz Beck.

As General Manager of Waldorf Astoria Dubai Palm Jumeirah you will be responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Team Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Lead the relationship with the Hotel owners and Hotel Asset Managers
• Lead in all key property issues including capital projects, customer service, refurbishment and repositioning of F&B destinations
• Ensure all decisions are made in the best interest of the hotels and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

What are we looking for?

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experienced General Manager from a similar quality and size hotel.
• Luxury resort experience is required.
• Exceptional communication skills with the ability to guide owners confidently
• Exceptional stakeholder/owner relations experience
• Ability to show strong resilience and judgement
• Solid people leadership and retention of talent with the ability to bring a team together on a journey, instilling the Hilton culture and values
• Strong commercial acumen, with experience in increasing profitability, managing budgets, revenue proposals, and forecasting results in a similar sized property as well as strong operational experience
• Good understanding of a highly operational environment including C&E and the ability to deliver commercial success through networking
• Experience of delivering exceptional guest experience and driving SALT scores
• Experience in Middle East will be preferable
• Degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel/leisure/service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!