Hidayet Trading LLC Hiring for Customer Service & Admin Supervisor – Operations at Abu Dhabi Full Time

Job Summary

Manage the direct reports to ensure efficient handling of administrative functions related to operations. Customer support officer for all key accounts.

Key Responsibilities

• Streamline the operational admin processes and look for continuous improvement
• Liaise with all the supporting function (IT/Finance/HR etc) for operations related matters
• Plan the manpower accurately in coordination with project lead and update the operations master database
• Communicate effectively with the Camp Boss / Supervisors to ensure technicians are mobilized to project site and that all time sheets/leave applications and other forms are submitted in a timely manner
• Submit the monthly attendance report and OT details to HR in a timely manner
• Organize NOC/special pass/certification requirement, etc. by liaising with the respective supporting functions and clients
• Manage the direct reports to ensure the smooth functioning of operations administrative activities
• Provide key customers with timely updates and handle all queries with high standards of professionalism
• Closely work with project lead /supervisors to ensure technicians scheduling/deployment to site is carried out in the most effective/timely way
• Organize project kick off meeting for new projects and conduct weekly meetings to discuss the status of ongoing projects
• Prepare and submit the Bi-Weekly report on projection of standby technicians to the sales team for effective selling of labour hours and improved utilization
• Develop/Implement effective technicians leave planning tool and maintain leave calendar
• Refine all the existing Operational administrative templates and develop new ones as required
• Work closely with QHSE and various divisions in effective handling of internal/external audits
• Work closely with stores and purchase dept to establish standard contracts for consumables and frequently required PPEs
• Come up with new ways of capturing project data and effectively tracing the profitability
• Prepare effective schedule of drivers to ensure transportation of technicians are carried out in timely manner
• Coordinate with stores for project mobilization & de-mobilization
• Maintain details of leased vehicles and ensure renewal of petrol card etc on timely manner
• Monitor optimal usage of leased vehicles
• Prepare and submit the departmental operational KPI monthly report to the operations manager
• Ensure all necessary documentations are carried out as per the company policy/customer requirement
• Assist in the yearly performance management system
• Manage the development of direct reports and monitor their individual performance

Experience

•  Minimum 5 years of experience in managing administration tasks
• Effectively managed a team size of 2 to 3
• Prior experience in handling customer
• High proficient in using excel