• Excellent problem-solving skills and Documentation Skills.
• Proven customer service skills and Soft Spoken Customer Services Skills
• Familiarity with Information Technology Infrastructure Library (ITIL) methodologies.
• Good communication skills (Verbal & Written) and ability to work within a 24×7 support environment
• Must have good skills in troubleshooting and installation / configuration of Microsoft Operating Systems and Software

• Address user tickets regarding hardware, software, and networking
• Creating email accounts in O365 and troubleshoot O365 related issues
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Maintaining and administering computer networks and related computing environments
• Hands-on experience in networking, routing, and switching
• Thorough understanding of TCP/IP and networking concepts
• Knowledge of application transport and network infrastructure protocols.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage file servers and printer servers and manage hardware and software assets
• Handling Outlook and Mailbox related issues
• Assist users in connecting Video conferencing applications such as Zoom, Webex, etc.
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.