Help AG Hiring for Resident Resource Manager Job at Dubai Full Time

The Resident Resource Manager takes responsibility as a SPOC for Resources that are provided by Help AG to customers to join as part of their organisation’s IT team, for a temporary period. The Resident Resource Manager takes ownership of the entire resourcing lifecycle, starting with requirements alignment with customer, recruiting, onboarding, contracts and commercials, career progression till offboarding or re-integration.

Responsibilities:

The RRM is also expected to provide managerial support beyond the tasks listed below, as may be required by the Help AG management.

• Day to Day line management (e.g. leave Approvals) for all Resident Resources in alignment with the customer / contractual requirements
• Manage the entire lifecycle of resident resourcing (Search, Selection, Onboarding. Performance improvement plans and offboarding)
• Requirements gathering and assisting customers identify the correct skillset of resources needed
• Continuous communication with resources, customers, BDM and SDM to be on top of the status at all times and identify possible challenges as early as possible
• Coordinate customer onboarding (e.g. security clearances and other pre-requisites)
• Monitor and control the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email ID and IT asset assignment and customer-site deployment – similar to the responsibilities of a line-manager
• Regular meetings with customers and resident resources to track performance, career aspirations and expectations
• Maintain detailed and up-to-date records of resident resources, including (but not limited to) contact details, compensation, project numbers, appraisal history, etc. (including any special considerations or arrangements)
• Conduct performance management reviews in line with input from customer and peers
• Create Performance Improvement Plans if applicable for RR and report directly to management
• Publish weekly dashboard to key stakeholders in the company
• Provide input and advice for company’s resident resource contracts (SOW, CRs & Performance) and related proposals
• Ensure timely submission and approvals of timesheets to finance/customers
• Monitor (and trigger if required) invoicing with the finance team and arrange for supporting documents
• Identification and tracking of issues/problems and improvements activities involving resident resources
• Prepare and suggest compensation reviews based on the governance of customer contracts and business budgets; liaise with stakeholders for required approvals and budget reviews

Qualifications:

• Degree in Computer Science / Information Systems / Computer Engineering or relevant industry experience
• Customer and Team-focused attitude
• Active listener, with strong interpersonal skills with the ability to collaborate well with others
• Significant experience in IT Service Delivery, Service Management or Project Management, (focus on cybersecurity would be preferred)
• ITIL Accreditation (or equivalent relevant experience)
• Significant experience in staff management, rostering, shift and attendance management, leave and replacement planning, training coordination, performance management and continuous assessments.
• Knowledge and understanding of the UAE Labour Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations
• Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
• Knowledge and understanding of the PMI Project Management Framework would be good to have
• Demonstrable high-level knowledge and understanding of Cyber Security technologies, concepts, and standards
• Significant experience of stakeholder and communication management
• People-management, conflict-management, commercial negotiation experience
• Excellent organizational skills, ability to influence and manage customer expectations
• Excellent communication, presentation, and reporting skills
• Able to understand complex business processes, commercial constructs, and dependencies across multiple activities
• Flexible work approach, based on the job requirement

• Health insurance with one of the leading global providers for medical insurance
• Career progression and growth through challenging projects and work
• Employee engagement and wellness campaigns activities throughout the year
• Excellent learning and development opportunities
• Annual Flights Tickets
• Inclusive and diverse working environment
• Flexible/Hybrid working environment
• Open Door Policy

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business