The Cyber Defence Analyst Shift Lead is responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defence Services and Activities during an allocated Shift.
This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defence Services (e.g. Managed Detection and Response). This role is accountable to the Director Cyber Defence for delivery according to agreed SLAs and procedures.
Responsibilities:
Qualifications:
Benefits:
About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.
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