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Job Description
Key Responsibilities:
Client Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their business needs, goals, and challenges.
Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
Needs Assessment: Work closely with clients to assess their requirements, identify opportunities for upselling or cross-selling, and ensure client satisfaction.
Project Coordination: Collaborate with internal teams, such as sales, project managers, and technical experts, to ensure that client projects are delivered on time and within scope.
Issue Resolution: Address and resolve client issues, concerns, or escalations promptly, ensuring client retention and satisfaction.
Account Growth: Identify opportunities to expand the scope of services or products offered to clients, working with the sales team to drive revenue growth.
Client Feedback: Gather client feedback and insights to improve products, services, and processes, advocating for clients’ needs within the organization.
Reporting and Analysis: Prepare regular reports on client performance, satisfaction, and account health, using data to drive decision-making.
Contract Renewals: Manage contract renewals and negotiations to ensure ongoing client engagement.
Market Awareness: Stay informed about industry trends, competitor activities, and market developments to provide strategic insights to clients.
Candidate Requirements
