Hantec Markets Hiring for Client Relations Executive at Dubai Full Time

This Job Is from 12AM till 8AM

About Hantec Markets

We are a regulated financial broker based in London with a large global presence, with offices in 12 countries and continued expansion plans. Founded in 1990, our goal is to provide an unrivalled trading experience that demonstrates fairness and transparency in every aspect of its delivery to maintain a stable and secure environment for its customers to learn, develop and trade.

Our primary focus is to offer CFD’s in a wide range of products including currencies, commodities and bullion with fast execution, delivered through a tailored service that is supported by an industry-leading excellent customer experience.

About the role

We are seeking a Client Relation Executive to join our fast-growing company.

This position will be the first point of contact providing and maintaining the service quality standard to our potential and existing clients through emails, live chat and liaising with internal departments to ensure an exceptional service is delivered.

The responsibilities for this role includes handling and processing of Clients requests, On boarding, Troubleshooting, Payment follow ups, Sales Support and ensuring all records are up to date and at the same time ensuring the quality of service is provided as per the Company’s requirements.

Your responsibilities

• Answer incoming client enquiries via several channels including live chat and email.
• Process new and high-profile client applications and open client accounts in a timely manner ensuring internal deadlines and SLAs is met for client on boarding.
• Ensure that all KYC/CDD, client on boarding questionnaire and all other documentations are in place prior to the client on boarding process.
• Liaise between the Sales and Compliance teams to ensure client applications are expedited.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Regularly check with other departments to stay up to date on regulatory requirements and internal processes.
• Keep accurate records of client communications and regularly update CRM entries.
• The ability to operate effectively within a high volume, fast paced, target driven environment.
• Assisting in the triage and handling of complaints.
• Performing root cause analysis on complaints received, allowing you to suggest and design improvements to the customer journey.
• IT literate with a good knowledge of Microsoft Office products.
• Excellent written and verbal communication skills in English. Any other language will be an added advantage.
• Should have the capability of translating request received in other language through online translation tools available

Your profile

• Self-motivated
• Disciplined
• Cope well under pressure
• Result driven.
• Eloquent
• Empathetic
• Detail oriented
• Problem solver

What we offer in return

• AED 5,500 Salary
• Annual Leave: 30 calendar days per year
• Medical insurance
• Annual air ticket to your homeland after one year of service
• An opportunity to grow and establish a long-term career