Requirements
Your Qualifications BSc. degree in a technical field related to Information Technology Minimum of 3 years relevant IT experience incl. but not limited to: Basic understanding of networks MS Office Products Microsoft Windows Minimum of 3 years in customer service desk and / or call center Fluent in Arabic (native language) and English Suitably trained and qualified Excellent customer service, communications, and soft skills Service oriented, open, and good with analytical skills Adaptable A track record of Teamwork Excellent communication skills Customer service focused Problem solving and innovation capabilities Excellent communication skills, both written and verbal/nonverbal Interpersonal Skills Must have extensive Office 365 experience, all applications, with administration exposure if possible Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc) Must have a basic understanding of networks Certification in Microsoft Technologies
About the company
Founded in 1996, Halian is an IT services company with a strong track record of delivering value for our customers across the UK, Europe, The Middle East and Africa. The experience we have gained means that we can help our clients reduce information technology costs, increase IT systems performance, and free up valuable internal resource to focus on core business activities. Our knowledge base covers a variety of industry sectors including Government, Healthcare, Telecommunications and Pharmaceuticals, as well as a specialist Financial markets capability in our Luxembourg office. We operate with a culture of openness and trust that helps us to develop strong working relationships with our clients and with our core technology partners Dell, Oracle, Red Hat and Symantec. Our three key service offerings of Managed Services, Resourcing Services and Professional Services can be used independently or integrated to provide a truly comprehensive service.
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