Gulf Career Hunt Hiring for Customer Service Specialist at Dubai Full Time

Hiring Customer Service Specialist

Location:
Dubai

Number of Openings: 1

Visa- To be provided

Responsibilities:

• Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
• Make outbound calls to obtain feedback on services.
• Keep records of customer interactions recording details of complaints, comments, and inquiries.
• Maintain monthly MIS reports of customer feedback and recommended action plans.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
• Get feedback and Quality Assurance on identified or unidentified issues.

Minimum Qualification and Experience: 1 to 3 years’ experience.

• Bachelor’s degree.
• Experience working with Multi-National Company preferred.
• Customer service experience within UAE desired.

APPLY HERE