Guerlain Hiring for Retail Performance and Operations Manager Job at Dubai Full Time

Job Title: RETAIL PERFORMANCE & OPERATIONS MANAGER

The Retail Performance & Operations Manager (1) supports, proposes and implements the retail strategy in the region; (2) orchestrates retail operational activation within the field and headquarters teams (3) contributes to improving performance, to the efficiency of the retail business.

Core Mission: Support the development of network performance through tools, processes and operations

• Business management, support of Area Managers and teams
• Professionalization & Digitalization of processes/tools & ensure it is user-friendly for the back office
• Development of new Retail projects in collaboration with Retail International
• Customer Relationship Development
• Fluidity and differentiation of the Customer Experience (+ client delivery)

Main Responsibilities

PERFORMANCE MANAGEMENT

Challenge and make recommendations to the budget planning

Analyze performance and metrics by cluster

Propose ideas for business improvement and detect opportunities for changes in results

Benchmark retail results, especially on department stores (PDM, Ranking)

Provides information / recommendations, both in terms of figures, trade animation and commercial initiatives

Elaborate challenges to focus teams according to categorical needs or retail challenges

RETAIL DEVELOPMENT and EXCELLENCE

Lead platforms for the implementation of new Retail Concepts and store openings

Contribute to the construction of the store activation plan: product launch platforms, KCP, booster plans, in-store services, etc.

Ensure a 360 alignment that is in line with the retail strategy

Be the point of contact with HQ Retail and guarantee the application of HQ guidelines

Support and coordinate business partners for the development plans of the Retail network

Offer innovations for our differentiation and generate brand preference

Monitor and propose action plans on Mystery Shopping campaigns in collaboration with training

Infuse enhancement and elevation of the image of the Maison in its actions

Lead the improvement, deployment and representation of the Customer Satisfaction Questionnaire (NPS and CSat)

Co-piloting and/or MANAGEMENT OF SPECIFIC RETAIL PROJECTS

Depending on the projects to be studied, deployed, tested, he/she positions himself / herself as a contributor, leader, initiator, coordinator on projects of the type:

Omnichannel / online-offline

Clienteling and Customer Experience

Partnerships

Operational execution monitoring tool like Simplifield

Re-evaluate and advise on different variable remuneration

To succeed in this role, you will need a combination of the following skills and attitudes:

Your leadership skills and communication skills help you influence the many stakeholders in the role

You are curious, open-minded and demonstrate strong teamwork skills

Your agility and entrepreneurial spirit will accompany you in the search for new approaches and solutions to the challenges of this position

You have experience in topics such as: Retail Analytics, Store Planning, KPIs in a luxury company

You have an in-depth knowledge of the state of beauty retail in the luxury/selective world, as well as the highest standards of customer experience

Your business acumen, your digital agility and your forward-thinking vision are a solid asset to perform well in our organization