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Job Summary
We are seeking candidates for a Team Leader position on the GLG Professional Services Firms team based in Dubai. The Team Leader will learn to manage own team towards meeting or exceeding business targets. Learn to develop direct and indirect reports’ capabilities and skills through coaching, feedback, and performance management and serve as hands on support for the team’s opportunities.
Specific responsibilities include (but are not limited to):
- Lead a team of Client Solutions professionals to deliver excellent service through, appropriate load balancing and resource allocation, maximizing market share & revenue, and role modeling and upskilling core workflow behaviors, compliance, and GLG culture
- Manage team to hit or exceed commercial targets and key service behaviours
- Learn and leverage performance management tools such as Looker to drive team performance
- Ensure team adheres to PSF Research best practices guidelines, identify gaps in workflow related best practices (e.g. intake, highlights, recruiting, etc.) and timely provide feedback to adjust behaviors
- Learn key leading and lagging indicators (i.e. yield, market share, margins, quality, service, and commercial) for own team and for own people on weekly basis (more often as needed)
- Lead team check-in / check-out per best practices, ensuring each team member works on the right priorities, and overriding priorities as needed to maximize Client commercial success
- Act as team liaison for basic cost management related issues (i.e. expenses, CM fees), seeking guidance as needed
- Manage team admin (i.e. time off calendar, OTE, etc.)
- Manage day-to-day and week-to-week team commercial research activities by checking and setting priorities, and managing volume across each team member
- Give feedback and coach directly; train and support new people managers (RMs)
- Develop direct and indirect reports through real-time daily feedback, project partnership, talent plans and structured 1x1s
- Collaborate with Pod Leaders and Head of the Office on professional development plans and tracking levels for direct reports
- Support team hiring needs (i.e. interviews) and collaborate with Pod Leaders on future hiring needs for book of business
- Participate in daily pod check-in per best practices and support load balancing across the pod as requested
- Support Leadership with PSF-wide initiatives by contributing to PDCA/problem solving sessions, brainstorming, strategy discussions, testing, implementation, and measuring effectiveness as requested
- Partner with BU, Sales, or other cross-functional leaders as a PSF representative as requested by PSF Leadership or Pod Leaders
An ideal candidate will have the following:
- 4+years professional experience, including some line management experience, demonstrating best in class client service capabilities and hitting or exceeding individual or group targets
- Proven ability to manage and motivate a team of client service professionals
- Successful track record of working in fast paced, client service environment
- Strong go-do attitude and track record of business growth / turnaround
- Passion for problem solving and continuous improvement
- Outstanding communication skills and willingness to call and engage senior professionals
- Understanding of consulting firm and professional services firms’ clients. Interest in working across industries (energy, consumer, healthcare, technology, business services, real estate, etc.)
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
