Providing introductory information to new customersEnsuring that customers are satisfied with products or servicesFollowing up with clients or customers to check that they’re still satisfied with any purchasesLetting customers or clients know about additional products or servicesDetermining the quickest, most effective ways to answer a client’s or customer’s questionsEscalating queries and concernsTroubleshooting common issues with a product or serviceWorking with a team of CSRs and other departments to find appropriate solutionsKnows how to negotiate with the potential clients.