Service Engineer
Full-time Department: Services
Company Description
Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
By embracing the printing industry’s phenomenal digital transformation over the years, ‘GCG-DDS’ developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client’s businesses.
Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG’s holding company – The Ghobash Group.
Now known as , the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE
Job Description
The Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging Products at the customer site. Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction. Attend the Service Calls within committed Response Time. Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators. Write technical reports, recording any customer complaints and forwarding to the responsible department. Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer. Ordering of spare parts when required and Follow up on the Pending Calls for Spares. Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines. Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager. Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.
Qualifications
Bachelor’s Degree in IT or Equivalent
Service Engineer
Dubai, United Arab Emirates * Full-time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> HP Inc have a long established and highly valued customer base in the UAE. Our...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> SALES MANAGER The largest short term rental management company in the UAE is searching for...
Apply For This JobDubai, Dubai, United Arab Emirates Bin Jamal Recruitment Services Full time Requirements: Proficient in English communication. Relevant certificate. Experience in...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> About the Role You will assist the Arabic Department with a wide range of tasks...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Appello Real Estate currently has an exciting opportunity for an Experienced Real Estate Admin. The...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are looking for a Sanskrit Tutor (Female) for teaching kids and adult student from...
Apply For This Job