· Only ARABIC speaker needs to apply!
Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are maintained at all times.
· Welcome guests during check-in and giving a fond farewell to guest while checkout.
· Handling guest complaints and concerns in an efficient and timely manner.
· Overseeing VIP guests, arrivals and departures.
· Ensure all VIP welcome packets are properly prepared according to the hotel’s standard and VIP rooms are assigned and checked prior to the VIP’s arrival per personalized request.
· Issue the amenity forms to Room Service and ensure the amenities were delivered to room together with GM welcome card prior to the VIP’s arrival.
· Daily in house guests’ birthday and other amenities arrangement.
· Should possess detailed information about the Hotel, city as well as the competition.
· Detailed information regarding arrivals and room requirements.
· Have up to date information on daily room occupancy
· Providing excellent customer service as per hotel standards.
· Greeting guests as they enter and exit the hotel.
· Providing information regarding the Hotel, town attractions, activities etc.
· Check on VIP reservations, complete their pre-registration formalities.
· Maintain up-to date information on room rates, current promotions, offers and packages
· Cross sell hotel outlets and maximize hotel revenue.
· Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
· Co-ordinate with housekeeping for clearing of rooms.
· Collect Guest feedback during guest departure along with his likes and dislikes.
· Give courtesy calls and complete the call log for Performance Monitor daily.
· Knowing how to handle emergency procedure.
· Give proper and complete handover to the next shift
· Should be able to handle all guests without bias or prejudice.
· Follow the house rules and policies laid down by the management.
· Adhere to strict staff grooming and hygiene standards.
· Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
· Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
· Good command of the English language is essential, both written and verbal
· Must possess strong organization time management skills, attention to detail.
· Must be guest service focused and a team player.
· Positive attitude and outgoing personality is essential.
· Must be able to work shifts – days, evenings, weekends and holidays.
· Ability to relate well to Hotel guests and employees.
· Professional in demeanor and presentation.
· Personable, enthusiastic, self-motivated and able to work independently.
· Observant, discriminating and detail-oriented
· Ability to understand and carry out oral and written instructions and request clarification when needed.
· Strong interpersonal and organizational skills.
· Keep track and improve all Travel Site’s scores.
· Coordinating and multi-tasking job duties in a busy environment
· Perform other reasonable job duties as requested by Management.
Job Type: Full-time
Salary: From AED2,000.00 per month
Ability to commute/relocate:
Experience:
Language:
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