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Job Purpose
Facilitate and provide IT support to all Administrative and Educational staff. Facilitate the use of systems/applications Intranet and Internet to all users and insures best practices.
Internal & External Interactions
Faculty, Administrators, IT Director, GEMS IT department
Key Accountabilities
- Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.
- Install, configure and maintain servers, PC’s peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches.
- Install, administer and upgrade the computer network infrastructure.
- Ensure all new equipment is functional before it is distributed.
- Troubleshoot problems arising from hardware, software, application systems, networkinfrastructure virus and security related attacks.
- Set up equipment in offices, classrooms, and labs.Set up accounts and profiles for all users.
- Respond to emergency calls to classrooms for equipment, software and network problems and provide technical support for software projects at school.
- Assign priorities to problems reported, based on the severity and communicates with the concerned parties (GEMS-IT, vendors, suppliers, etc.).
- Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
- Set up and ensure compliance of procedures related to daily backup and other periodic routines – Software patches, data transfers/interchange, port/ import/ export and restoration from backups when required.
- Maintain records and manage site licenses for all software purchased.Notify GEMS-IT when upgrades/ renewals are required.
- Maintain a current inventory of hardware, software and passwords.
- Coordinate and interact with GEMS-IT for all school matters related to IT policy, systems integration and networking (group wide), IT- infrastructure, purchases, upgrades, warranty, condemnation and replacements, new technology and requirements, technology plan and budget.
- Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
- Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.
- Attend staff meetings and serve on committees as required.
Perform other duties as requested by direct & dotted reporting line managers / supervisors
Qualifications
Degree in Computer Science
Desirable certifications: MCSE, MCSA, CCNA
