Gargash Hospital Hiring for Arabic Speaking Call Center Executive Job at Dubai Full Time

We are looking for a Arabic Speaking Call Center Executive to join one of our Medical Center Managed by Gargash Hospital.

JOB SUMMARY:

To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors.

DUTIES AND RESPONSIBILITIES:

• Schedules appointment of patient to their desired doctors.
• Provides concrete hospital direction and location to the callers.
• Set as a directory to the hospital staff and patients, by giving the number and exact location of the person or doctor they are intended to visit.
• Maintain current listing of locations/ extension of staff/ patients to expedite relaying of calls.
• Announce notification and codes for the entire hospital.
• Perform other applicable task and duties assign within the realm of his/her knowledge, skills and ability.
• Maintain the high standard of telephone etiquettes when answering calls.
• Receive calls requiring medical care, and provide the information needed.
• Understand the requirement of the callers and provide precise information.
• Well versed with all kinds of information that the call center must deals with.
• Identify and escalate priority issues.
• Listen to the request of the caller and either solve the query (if can) or direct the call to the concerned department.
• Transfer calls to the respective place as per caller’s requirements.
• Must have update list (Visiting Doctor, Procedure, Ads…etc.) from HR & Marketing Department as well.
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Interrupt a busy line if there is an emergency.
• Make overhead announcements.

Qualification & Experience:

• Bachelor’s Degree /Diploma or its equivalent
• Minimum of two (2) recent years of experience in the Health Care Field

Knowledge / Technical Skills:

• Very Good Computer Skills (Word, Excel, PowerPoint…etc.).
• Effective & Efficient Communication Skills.
• Ability to Work as an Efficient & effective Team Member Ability to Handle Projects.

Personal Abilities / Competencies:

• Excellent interpersonal and communication skills.
• Good command of written and spoken English language.
• Pro-active and able to successfully prioritize competing priorities.
• Organized and able to work methodically.
• Able to efficiently multi-task
• The ability to effectively lead a professional team as well as receiving direction from the management.

Job Types: Full-time, Permanent

Salary: AED4,500.00 – AED6,000.00 per month