Position Title: Guest Experience Expert
Employment Type: Full Time
Salary: up to 2.5K QAR all-inclusive depending on experience and qualifications plus free accommodation, transportation, duty meals, centralized tips & paid OT
Job Location: Doha, Qatar
About the Client:
A 5-star hotel with outstanding resort facilities and high-end dining options overlooking the Persian Gulf in the West Bay area of Doha, Qatar.
Job Description:
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific to resolve issues, delight, and build trust.
Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
Process all payment types such as room charges, cash, checks, debit, or credit.
Qualifications:
Open to Arabic nationals
35 years old and below
Diploma or any relevant certificates
At least 2 years of experience in the same role from 4-5 star hotel
Open to overseas particularly in GCC
Candidates who can join immediately will be prioritized
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