About the Role
Frank Porter is looking to hire a Guest Services Agent who can drive an E-Scooter.
Responsibilities
· Meeting our guests to provide a smooth check-in process
· Processing deposits via cash/POS at the property
· Assisting our guests with checkout on their day of departure
· Completing comprehensive check out and inventory reports of the property to document damage/missing items, repairs or maintenance works
· Visiting our properties to replace missing items
· Assist with opening properties for inspections/maintenance works as required
We are looking for someone who enjoys meeting people, is committed to providing an experience which our guests won’t forget. You will also need to have attention to detail and remain calm when under pressure during busy times.
The salary for this role is 4500AED per month based on a 6 day shift working week.
PREFERABLY HAVING PAST EXPERIENCE IN A HOLIDAY HOMES
Requirements
· Demonstrated experience in an operations role
· Experience of working within the vacation homes rental business/ hospitality industry would be advantageous
· Excellent command of Arabic & English
· Intermediate and above Excel skills
· Proactive in approach
· Decision maker who solves problems
· Experience in coordinating complex scheduling for daily tasks
· Experience in staff rota’s
· Calm under pressure
· Demonstrates leadership capabilities
· Capable of dealing with customers and resolving issues in a timely manner
· Scheduling experience
What We Offer
You’ll join a great group of people here with our rapidly growing team.
In addition to offering an attractive salary, generous holiday allowance and public holidays, we are an employer of choice where we put our employees first. You can expect a safe & friendly working environment.
We also offer development opportunities which support your personal willingness to learn and grow.
You will be rewarded for commitment to our company because loyalty means everything. We are committed to ensuring you have a work life balance, health management and support on hand, whenever you need it.
Job Types: Full-time, Permanent
Salary: AED4,500.00 per month
Application Question(s):
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