Frank Porter Hiring for Admin-Communications Executive with Holiday Homes Experience -Can Join ASAP Job at Dubai Full Time

Frank Porter is seeking to hire a Admin-Communications Executive based in our Dubai office. Only with Holiday Homes Eperience can apply. The ideal candidate will be responsible for ensuring our guests receive the ultimate experience in customer care from start to finish, consistently exceeding customer expectations.
With no two days being the same in the role of Communications Executive, you’ll need to be guest-focused, on the ball, and ready to handle any requests which come in through our Customer care line with regards to inquiries, bookings & any assistance our guests may require.

Responsibilities:

• Expert in document handling and following case process for at least 1 to 2 years of experience.
• Familiar with DTCM permits renewal.
• Strong sales, and communication skills, great with customer satisfaction, enthusiastic and sociable.
• Client retention and general after-sales service.
• Well-versed with holiday homes, real estate, and hospitality processes.
• Answer the phone in a polite & timely manner, ensuring customers are made to feel welcome and at ease at all times.
• Assist with any inquiries or questions customers may have in regards to our properties
• Assist customers with the booking process or provide information/assistance for them to book via one of our partner websites.
• Handle payments for bookings including security deposits
• Manage passport/ID & other sensitive data as part of the booking requirement process
• Communicate with guests throughout the process/stay and in a timely manner to ensure they are aware and happy with the booking, terms, and conditions, and any other relevant information
• Assist the guest with any maintenance issues which may arise and communicate this to the relevant department to ensure action is taken
• Liaise with internal departments to replace breakages, request linen/towels/maid service
• Raising claims for damages/breakages

Requirements. Previous Customer Service/Guest Relations/Travel agent/DMC/hospitality or reservations experience minimum years’ experience in the above role.

• Excellent command of English, spelling & grammar.

· Polite and warm telephone manner

· Excellent communication skills

· Calm under pressure

· Makes decisions and uses initiative/common sense with minimal guidance

· Problem solver

· Proactive

· Multitasker

Job Types: Full-time, Permanent

Salary: AED5,000.00 – AED5,500.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Holiday Homes or Real Estate Background?

Language:

• English (Required)
• Multi Languages (Required)