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Job Description
About Us:
Fragomen is the world’s leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 50 offices and over 4,000 employees located in key commercial centers throughout the Americas, EMEA and Asia Pacific. Fragomen offers immigration support in more than 170 countries.
The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing. We represent a broad client base ranging from individuals and emerging businesses to many of the world’s leading multinational corporations.
About the role:
The role of Billing Coordinator is responsible for bill creation via a case management system, quality checking client bills and invoice query management. The successful candidate will be joining a diverse team with each member taking responsibility for the billing of UAE offices, demonstrating the ability to work independently, while also contributing to the wider billing team. In addition this role will be responsible for providing monthly updates to senior stakeholders across the business.
The role of Billing Coordinator is responsible for bill creation via a case management system, quality checking client bills and invoice query management. The successful candidate will be joining a diverse team with each member taking responsibility for the billing of UAE offices, demonstrating the ability to work independently, while also contributing to the wider billing team. In addition this role will be responsible for providing monthly updates to senior stakeholders across the business.
Other key responsibilities will include:
- Resolving internal and external invoice queries, establishing good relations with both legal teams, the wider finance teams and external vendors
- Supporting the operational billing for an allocated office/team to ensure bills are being raised accurately and efficiently
- Control the flow of billing consistently throughout the month, ensure all billable matters are raised as and when they are available in order for the teams to hit their monthly targets
- Escalating billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward
- Supporting the Case team with training from a finance perspective in relation to billing processes & query management/prevention
- Reviewing and updating billing protocols either directly or via client services team
- Working with the business to suggest, support & initiate change/s through process improvement & monitoring
- Supporting the Managers, Team Leads and Senior Billing Coordinators with any ad hoc tasks relating to the audit of in progress cases
About you:
To be successful in this role you will ideally have previous experience within a financial administrative role as well as excellent proficiency in word processing, excel, internet and email systems
Also required:
- Be able to act under instruction with limited supervision and process feedback in a constructive manner
- Complete tasks within agreed time-frames and in line with expectations
- Be highly organized, enthusiastic and pay attention to detail
- Have a pragmatic approach to problem solving using initiative and tenacity to succeed
- Demonstrates the ability to challenge the status quo and find better ways of working
- Strong communication skills and previous experience of dealing with senior stakeholders both internally and externally
- Ability to be adaptive in a team where responsibilities and process frequently change
- Willingness to be trained on all aspects of the team responsibilities and to cover as required
- Previous experience of working towards targets
FRAGOMEN IN THE MIDDLE EAST:
Within the Middle East region, we have offices in Dubai, Abu Dhabi, Doha and Riyadh, with an overall headcount of 170 employees. Across all the offices, there is a positive and collaborative working environment, with our immigration professionals partnering with our clients to help them manage their regional or global immigration program. Based in Dubai, you will work closely with the Managing Partner for MEA, who is also located there.
The Firm has recently transitioned to a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to leverage our remote working technology fully and to provide a balance for our people in the way that they work.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, and disability.
