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ABOUT THE JOB
The purpose of the Sales Operations Executive role is to provide sales support to our front-line Sales teams to achieve sales objectives. The Sales Operations Executive is the key conduit between sales and order fulfilment working to align customer and sales planning processes with order fulfilment activities to ensure optimal delivery to our customers.
Sales executives are expected to provide clear, concise and appropriate communication with customers and within Fonterra taking ownership of the customer promise. The role demands attention to detail and compliance to process to enable handover of the ‘perfect order’ to be submitted to the New Zealand Logistics Network Order Fulfilment team to execute delivery. The Sales Operations Executive must role model compliance to standard work practices and operating systems.
Key Responsibilities:
- Master Data Management
- Demand/C2S management
- Contract & Order Book Management
- Invoicing
- Customer Relationship Management
- Complaints Management
- Reporting
- Digital Support for Customers
ABOUT YOU
You would possess the following:
- Customer Service experience
- Tertiary qualification
- Excellent written and verbal communication skills
- Computer literacy in Word, Excel and PowerPoint
- Market and customer knowledge
Preferred:
- Working knowledge of SAP
- Salesforce System Experience
- Reporting and analytical skills
- Experience in Demand Planning
- Fonterra customer product knowledge
- Fonterra supply chain knowledge
Applications close on 25th April 2022.
This is an opportunity to work within a collaborative and connected culture with inspiring leaders and capable, passionate people – apply online today!
