FIVE Hotels & Resorts Hiring for Assistant Manager – Housekeeping at Dubai Full Time

An
Exhilarating Opportunity

Are You Ready for a Daring
Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design,
FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the
Gold Standard across the Industry.

Join the FIVE Tribe – and Get
Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their
and Your Journey at FIVE is nothing short of Sensational. Joining our Head
Office Team as Documents Controller will Enpower you to deliver Exceptional
Experiences across our award-winning Lifestyle Destinations. Jump on Board and
Unlock your Potential in a Buzzing Environment that will take your Career to
New Heights

The Team

‘FIVERs’ are Cultured yet
Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you’ll Personify the distinct
‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests
that keeps them Coming Back for More. If you Dream of being surrounded
by Like-Minded Individuals who share your Passion for Delivering Unforgettable
Moments that last a Lifetime – then Look No Further
and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in
Sustainable Luxury Living and Hospitality, with its UAE-based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity
for 2022. The company’s Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum-certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4’s BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, withFIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity
Employer

The FIVE Tribe
represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is
Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts
prides itself on being Disruptively Different and Daringly Unique. Our Growing
Portfolio of Lavish Destinations are the epitome of Glamour and Experiential
Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village,
FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you’re part
of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at
FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive
Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a
group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here:

Key
Responsibilities

• Oversees
  the Administration and Management of FIVE’s award-winning Housekeeping Operations
  with a ‘FIVE-Styled’ Approach.
• Ensures
  the Highest Level of Guest Service through the application of FIVE’s Standard
  Operating Policies, delivering sensational Experiences that Exceed
  Expectations.
• Manages
  the Housekeeping Operations with a next-level Approach, supporting the
  Housekeeping Manager through facilitating Guest Interactions, handling and
  resolving complaints, and upholding industry-leading Cleanliness Standards.
• Audits
  and Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards,
  fostering a ‘FIVE-Star’ environment.
• Acts
  as a liaison to Coordinate the Efforts of Housekeeping, Engineering, Front
  Office, and Laundry to foster cohesive Teamwork.
• Documents
  and resolves issues swiftly in collaboration with the Front Desk to uncover any
  Discrepancies.
• Provides
  the Highest Quality of Service to Guests at all times, anticipating and
  exceeding Guest Expectations by Setting the Gold Standard in the industry.
• Inspects
  Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the Housekeeper
  to uphold FIVE’s Standards of Cleanliness.
• Runs
  sold room Reports, verifies room status, determines discrepant rooms,
  prioritises room cleaning, and Updates the status of departing Guests’ rooms seamlessly,
  fostering efficient Communication across Departments.
• Prepares,
  distributes, and Communicates Changes in Room Assignments with a sensational
  Attitude.
• Communicates
  issues to the next shift with Enthusiasm and completes any Required Paperwork
  with a remarkable Attention to Detail.
• Assists
  Management in hiring, training, scheduling, evaluating, counseling, and
  disciplining other ‘FIVERs’, while motivating and coaching the FIVE Tribe
  towards boundary-breaking Success.
• Follows
  FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance
  problems, safety hazards, accidents, or injuries immediately.
• Completes
  all required Safety Training and Certifications with a ‘Can-Do’ attitude.
• Maintains
  a top-notch Personal Appearance and clean Uniform, ensuring a Professional and
  Insta-Perfect Look.
• Maintains
  the Confidentiality of Proprietary Information and protects Company Assets with
  utmost Dedication.
• Assists
  Management in maintaining the financial expenses every month, providing valuable
  Insights to increase Profit.
• Conducts
  Monthly Inventories with ‘FIVE-Styled’ Precision.
• Embraces
  being a great Team Player and a Motivator, elevating the ‘Vibe at FIVE’ to new
  heights.

Requirements

What We’re Looking For

• A
  minimum of 3 years of Managerial Experience in a Luxury Hotel environment in
  the UAE.
• High School Diploma or
  equivalent Qualification, with a preference for additional certifications or
  training in Hospitality Management or Housekeeping Expertise.
• Knowledge and experience with
  Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
• Strong understanding
  of Industry Regulations is beneficial.
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
• Excellent
  communication and interpersonal skills, leveraging strong verbal and written
  skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
• Next-Level
  Organisational and Supervisory skills, effectively leading and inspiring the
  FIVE Tribe to New Heights.
• Find
  creative solutions and take ownership of all duties and tasks assigned, while
  ensuring an unparalleled Journey at FIVE.
• Skills
  in Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry-Leading Standards.
• ‘FIVE-Styled’
  Visionary thinking by finding creative solutions, while taking Ownership for
  all duties and tasks assigned.
• Impeccable
  communication skills, both verbal and written, with fluency in English.
  Additional languages are a Plus.
• A
  hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

Benefits

Unmatched ‘FIVER’ Benefits

• Immerse yourself in the dynamic and
  exhilarating ‘FIVE Vibe,’ where no two days are the same. Discover a work
  environment that encourages creativity, innovation, and bold ideas.
• Experience rapid career advancement
  opportunities that allow you to grow and develop within the company. Receive
  mentorship and guidance from experienced professionals who are invested in your
  success. Build a fulfilling career path that aligns with your passions and
  aspirations.
• Enjoy attractive incentive opportunities that recognize your hard work
  and dedication. Be rewarded for your achievements and contributions to FIVE’s
  success.