Fit Republik Hiring for Front Of House Job at Dubai Full Time

Job Description:

· Greets and services members at the reception in a friendly and professional manner

· Responds attentively and promptly to member needs

· Initiates, develops and maintains positive relationships with all members and guests, knowing by name as many members as possible

· Answers and transfers phone calls in a timely and professional manner

· Anticipates member needs and interests and recommend programs, products and services appropriately.

· Schedules members accurately for programs and services accordingly

· Responds appropriately to questions and messages regarding member accounts

· Provide services that are above and beyond for customer satisfaction and retention

· Elevate the culture of service through outreach initiatives. Contact members via phone, email and in-club conversations, building relationships and engaging members within their areas of interest. All service conversations and appointments should be appropriately tracked in CSS

· Articulate extensive knowledge of programs, products, services, current club events, policies and procedures.

· Interacts with members and guest on a continuous basis to obtain feedback about their experience in the club; utilize feedback to recognize outstanding employee service performance and improve service delivery emphasizes and holds leadership team accountable for addressing service failures or potential service failures and developing innovative ways to exceed member expectations.

· Serve as an expert on the company website, member portal and member booking services amongst others

· Sound to ensure music/sound levels are appropriate

· Attends department meetings

· Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.

REQUIRED SKILLS, EDUCATION and CERTIFICATIONS

· Min High school diploma or GED

· Min 3 years’ experience in a customer service-related position

· Ability to firmly but tactfully enforce Policies and Procedures

· Excellent customer service and promotional skills

· Excellent communication, listening, and interpersonal skills

· Ability to build relationships with members

· Ability to resolve conflicts in a professional, tactful manner

· Ability to multi-task and learn quickly

Job Type: Full-time