Fakeeh University Hospital Hiring for Patient Experience (Chinese Speaking) Job at Dubai Full Time

About Fakeeh University Hospital

Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the renowned Fakeeh Care group based in Saudi Arabia.

Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.

Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency department

Job Profile:
Patient Experience Lead will ensure that the patient experience is improved as a result of feedback from patients, surveys and complaints. Accountable to the Director of Patient Experience and reporting to the Customer Service Manager, this is a patient facing role and requires the post holder to work directly with patients, Carers and their families on a daily basis.

Job Responsibilities: Leadership & Organizational Skills Attitude and Willingness Customer Service and Communication Quality & Accuracy Responsibility to Management Education:

Bachelor’s Experience:
Excellent English verbal/written communication skills.

Exposure to / experience with customer service principles

Knowledge of Chinese Language desirable.

Skills:
Ability to be flexible and adaptable in a variety of situations.

Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.

Confidentiality and the ability to handle sensitive information is essential

Effective Communication

Excellence in organizing the details of multiple and related subjects, issues, and situations to present and recommend solutions in a logical, cohesive format.

Interpersonal Relations

Issues Management

Knowledge of Microsoft Office

Oral/Written Communications

Problem Solving

Remain calm under trying circumstances and work with frequent interruptions.

Strong attention to detail

Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals

Strong sense of ownership and high level of accountability Competencies:

Quality oriented

Abilitty to manage stress

Taking Responsibility

Teamwork

Adaptability

Customer Service

Understanding the Job