FAIRMONT Hiring for Hotel Ambassador Job at Dubai Full Time

HOTEL OVERVIEW:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.

Summary of Daily Tasks & Responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed.
• Make sure no guest is left unattended, you must be in touch with all.
• Be an Ambassador for the hotel at all time, encouraging guests to come back.
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required.
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• Use a positive and clear speaking voice, address the guest by name if you know it.
• Listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet operating hours, hotel’s lay-out, activities taking place and local attractions.
• Follow “lost and found” policy.
• To follow department policies, procedures and service standards
• Handle Trip Advisor comments from our values guests.
• Be familiar with the entire hotel’s operations in order to assist guests at all time.

Job qualifications

• Previous guest service experience required.
• Must possess a professional and perfect presentation.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Confidence in dealing with guests
• Bubble personality
• The gift of being tactful and diplomatic but also assertive where necessary
• Ability to stand for long hours
• Additional language is a must, either French, German, Spanish, Italian or Russian

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

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