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Duties and responsibilities
Customer care:
- Customer Oriented
- Answering customer inquiries on product information and order status across multiple channels like: Phone / Whats app / Social media / Email etc.
- Assist customers in their purchases
- Place outbound calls to customers for order follow up and customer surveys
- Liaising with logistics partners and couriers for customer deliveries and supply pickups
Operations:
- The customer care specialist will be required to assist in operations from time to time, which would include: order packing, inventory management, management of supplier deliveries, management of customer deliveries
Qualifications
- Ambitious, hardworking and self driven
- Native Arabic speaker and English fluency is mandatory
- Ability to learn quickly
- Good knowledge of Excel Customer oriented
- Team player
- Experience: 1-3 years in a customer facing role strongly preferred
- Previous e-commerce/ operations/ eyewear experience is a plus
