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Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Regional Account Manager for MAIR
Scope of Position: Develop, maintain, and measure Expeditors world-wide activity with selected account(s). Manage all aspects of Expeditors relationship with the account to achieve optimum business retention and development.
A) Retention – Ensures that customer’s cross-functional and geographical operational requirements are proactively identified and serviced. Orchestrates the complete service of all strategic and operational aspects of the account while utilizing our product, service and executive leaders. Acts as a customer advocate while seeking service improvement opportunities, cost avoidance elements and overall cost savings.
B) Development – Implements strategies to assist global customer in attainment of their corporate growth and efficiency objectives. Spearheads the implementation of programs with the customer to improve their supply chain capabilities as measured by cost to value ratios, value-add solutions and transformational network designs. Increases Expeditors’ revenues and profitability through providing enhanced valued – added service.
3.2.1 Major Duties and Responsibilities
- Expand value – added services to support customer global growth objectives and increase Expeditors’ revenues.
- Establish service expectations and measurements and consistently review performance for compliance and improvement.
- Establish systems requirements and drive systems integration between the customer and Expeditors.
- Constantly seeking cost out and value add opportunities for their customers.
- Create new business opportunities to grow with the customer by unwavering dedication to operational excellence and unsurpassed company alignment
- Ensure the account is provided with innovative and proactive focus on continued improvement
- Understand all aspects of our customers’ business and integrate the business needs of all departments and functional groups within our offered solutions
- Continuously develop their personal knowledge of Supply Chain processes, financial objectives and general business acumen to benefit their client and their personal careers.
- Develop and continuously maintain Global Business Plan to identify account objectives, Expeditors’ vision, key performance indicators, measures for success while identifying resources needed to reach these objectives.
- Review and maintain procedures and processes that guide operations of the Expeditors’ offices in support of the customer’s global logistics needs, helping to establish new procedures as needed.
- Drive service improvements to create efficiency of operations and lower costs.
- Rate management
- Coordinate global and regional responses to customer’s requests for rates and information.
- Maintain and perform scheduled scorecard reviews of all critical areas of the relationship.
- Provide assistance in resolution of claims and disputes; credit and collections.
- Utilize, consult, inform, and incorporate Expeditors’ management and staff where appropriate to develop and achieve account goals.
- Establish and monitor performance standards for all activities.
- Travel, when necessary, to support the customer and our continued operational and strategic excellence.
- Dedication to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamental details of running the business
Qualifications
- University or equivalent business qualifications
- Minimum 5 years Expeditors or industry experience
- Proven work experience in business development
- Knowledge of Expeditors product and services
- Knowledge of required Expeditors operating systems
- Proficient in MS Office and CRM software
- Strong presentation skills
- Strong leadership skills
- Proven project management skills
- Strong analytics skills
- Ability to perform and meet KPI requirements
- Proven problem solving and interpersonal skills
- Charismatic with an ability to connect
