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Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within — more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love and build a career with us!Job DescriptionScope of Position: Provide support to customers to ensure efficient daily operation of all distribution accounts.Responsibilities: Customer Service:Daily Input of customer transactions (Receipts / Orders/ …)Provides operational reports upon request. Caters to special order requests from customers. Prepares relevant documentation for transactions. Prepares billing breakdown and raises invoices in CFIT monthly. Supports team with backing up on other accounts when needed. Communicates with customers on daily operations. Escalates and aid in resolving operational issues. Maintains an organized and accurate system inventory for customers. Produces monthly KPI reports to be shared with customers. Follows up with customers for invoice approvals. Relationships:Coordinates with Warehouse staff to receive and release shipments. Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner. Reports customer feedback to management, incl. any signs of dissatisfaction. Liaison between customer and warehouse in administration of account. Liaison between customer and office regarding invoicing and credit changes. Clerical:Provides support with other miscellaneous projects, filing, and research. Oversees paperwork associated with orders and maintains corresponding files. Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts. Qualifications Education – University Degree or equivalent Experience – Minimum 2 years of experience in the distribution department at Expeditors. Previous experience in inventory control and/or distribution operationsFully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS)Typing – 30 wpm. 10-key by touch. Displays ability to work independently with minimal supervision. Proactively communicated and suggests solutions. Knowledge/ Skills: General office knowledge, including telephone techniques and computer skills, in a customer service environment is required. Effective communication skills and good hearing is required. Attention to detail is essential. Bi-lingual abilities a plus. Special Requirements: Must have excellent work habits. Must pass a background check, if applicable in state, region, or geography. Additional Information Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus
