Expeditors Hiring for Air Services Manager Job at Dubai Full Time

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators
• Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Finances

• Assist District and Branch Managers with preparation of annual department budget
• Meet monthly with District Manager to review department financial P&L and productivity results and goals
• Review, understand and focus on improving department freight yields
• Attend Accounts Receivable meetings and proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies via AJAX report
• Review Daily Branch Revenue report (Daily)
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed
• Follow company capex procedure for the purchasing of any equipment for your staff or department
• Use the Top 20 Accounts report to continually evaluate the development of your departmental client base and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base (no more than 10% revenue from one customer)

Sales / Retention

• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRM database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business

People

• Identify, develop, and mentor your No. 2
• Review and participate to staff reviews timely, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Ensure and assist supervisors and key staff with goal setting and monitoring
• Conduct regular interviews with potential new personnel
• Plan for and hold effective monthly department meetings with team
• Review department goals and business plan periodically with staff to ensure buy-in and accountability
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Systems

• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department