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We are looking for a Key Account Manager for Al Ghurair (Auto)’s soon-to-launch premium SUV and hybrid car brand EXEED!This role is based out of Dubai.In this role, you will be responsible for prospecting customer leads in a B2B community in the sale of new vehicle for the brand, through the AG sales process in order to maximize the revenue and profitability in vehicle and accessory sales.Principal Accountabilities:Customer relationship1. To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.2. To record and manage each enquiry in dealer management system, demonstrating proactive follow up.3. To ensure the customer transaction is seamless, meeting the customer expectations of experience within a timely manner.4. Support the line manager to maximize the profitability of each sale.Administration1. Follow the documented sales process, complying to company and legal requirements.2. Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.3. Support the line manager to maintain the sales operations to the desired standards in display and presentation.4. Adhere to all HSSE standardsProcess Improvement1. Accurately, record each customer lead and enquiry.2. Manage the annata dealer management system with timely follow up, with commentary.3. Comply with security process, of all monies and vehicle assets.Education and/or Work Experience Requirements:Diploma/Bachelor in any fieldExceptional customer service skills, with 3-5 plus years of experience in the related field.Negotiating skills, with finance credit and trade-in.Problem solving and handling complex situationsHands-on work ethic.
