evertz Hiring for Student/New Grad Enterprise Support Engineer at Dubai Full Time

Job Description

Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise-class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment (M E) industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others!

You will be working with Evertz industry leading in Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting the with quick, efficient and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Our employment philosophy is simple. Hire extremely talented people, give them opportunities to make a positive impact and nurture their need for challenge and growth.

Our work philosophy is simple, too. We emphasize teamwork, promote creativity and enjoy being at the leading edge of high-tech in our industry. We offer excellent compensation and generous benefits along with a team of intelligent professionals that will help you succeed.

As part of this role, you will be expected to:

Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance
Regularly assess customer applications and trouble-shoot/diagnose issues through research and/or issue replication to determine the root cause
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
Aid in design changes and interface with Evertz Product Management team regarding new feature requestsSupport the development of communications tools by generating or authoring customer guides as well as by providing detailed technical information to technical writing group.

Skills and Experience you will bring:

Good communication and interpersonal skills
Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
Work experience with Linux (any flavor)
Knowledge of cloud computing environments (AWS) is preferred
Database experience would be an asset
Above average customer service skills
Ability to perform effectively in high pressure situations
Strong desire to help the customer and deliver service excellence
Passion for technology and learning new software and hardware products
Problem-solving ability and ability to react to changing situations
Ability to multi-task in a fast-paced environment

Benefits:

Paid internship with a path to full-time employment
Civil contract (umowa-zlecenie)
Experienced mentor from outside your reporting chain
Private medical care
Multisport card

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (Controller), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controllers data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controllers and its’ subsidiaries’ and affiliates’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.