Ermenegildo Zegna Hiring for Store Customer Advisor Job at Dubai Full Time

STORE CUSTOMER ADVISOR

Store Customer Advisor – Dubai, UAE.

At Zegna, we believe the qualities and passion of our people are integral to our success. Makers, masters, designers, and doers; everyone contributes to our hands-on, minds-on culture, and for our Dubai store, we’re looking for an impressive Customer Advisor.

YOUR OPPORTUNITY

As a Customer Advisor, you will bring the world of Zegna to life for our clients, whether in the store, in their home, in their office, or virtually. We rely on your drive, passion for retail and customer-first focus to foster personal and trusted relationships. Through Zegna’s exceptional products and rich brand heritage, you will nurture lasting and loyal engagement between our clients and our company, achieving sales goals.

WHAT MAKES YOU, MAKES ZEGNA

When you join Zegna, you join a team, working together to shape the future of our company.

For this role, we’re looking for someone who has at least four years of experience in the hospitality or luxury industry.

You also must possess the following characteristics to achieve your goals:

Are you goal-oriented and customer-centric?

• You will reach the sales targets and KPIs while maintaining a warm and tailored customer experience.

• You will plan and execute proactive sales activities, such as client outreach and appointments.

• You will implement retention activities using clienteling tools to increase in-store and online sales.

• You will create excitement around our products and brand through captivating presentations.

• You will follow up on all sales, ensuring customers are taken care of and are satisfied with our products and services.

• You will manage all client relations with empathy while adhering to Zegna service policies.

• You will develop your brand and product expertise through our training programs.

Do you have a strong understanding of customer engagement?

• You will generate innovative ideas to engage and thrill clients.

• You will provide a memorable and tailored customer experience by understanding the client’s mindset, providing personalized styling and powerful storytelling.

• You will use company systems and tools to organize customer contact details and personal information.

Do you embody teamwork?

• You will support the orientation and integration of new staff.

• You will effectively share customer and store updates with the team.

• You will support the team in the sales process and activities.

Do you have an eye for detail?

• You will replenish the selling floor after all transactions this includes restocking products.

• You will adopt visual merchandising standards to support window installations and floor moves as needed.

• You will maintain cleanliness and tidiness standards.

• You will proactively participate in Retail Training to develop your brand, product, client knowledge, and skills.

Do you observe operational standards?

• You will support store operational activities as directed.

• You will adhere to all corporate policies and procedures.

• You will utilize all corporate systems as required.

• You will abide by the Zegna Code of Ethics.

WHAT MAKES YOU, MAKES OUR LEGACY

Inspired by our visionary founder, Zegna follows its own path down the road that Ermenegildo built over 110 years ago in the mountains in Piedmont, Northern Italy, crossing the 100 km2 Oasi Zegna natural territory surrounding the wool mill.

Established as a fabric maker, Zegna is internationally recognized as a leading global luxury menswear brand and part of the Ermenegildo Zegna Group. Managed by Gildo Zegna as

Chairman and CEO, Zegna Group designs, creates, and distributes luxury menswear and accessories under the Zegna brand in over 80 countries around the world.

Deeply committed to leveraging our rich heritage to build a better present and future, our collective journey is underpinned by our change-making spirit, customer-centric culture, and the belief that our actions today will shape our tomorrow. Energized, accountable, and authentically ourselves, at Zegna, we are as proud of our people as our products and know that the qualities and passion of our employees drive our success.

Join us on “Our Road to Tomorrow”.

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