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Eram Talent is currently hiring Contact Center Agents in Saudi Arabia. As a Contact Center Agent, you will play a vital role in delivering excellent customer service and support to our clients.Your responsibilities will include handling incoming calls, addressing customer inquiries and concerns, and providing accurate information. You will aim to ensure positive customer experiences and maintain a high level of professionalism in all interactions.If you are a team player with exceptional communication skills and a customer-centric mindset, we invite you to join our team at Eram Talent.If selected, the job location would be onsite at Saudi Arabia.Responsibilities:Handle incoming calls and communications from guests, providing timely and accurate responses to inquiriesLog guest interactions and details of inquiries, comments, and complaints in the CRM systemProvide guests with information about facilities, services, and ongoing promotions at the companyEscalate complex issues to the Contact Center Supervisor or other relevant staff to ensure guest satisfactionFollow communication scripts or knowledge base when handling different topics, maintaining professionalism and courtesy throughout all interactionsManage and resolve guest complaints with a focus on service recovery and guest satisfactionParticipate in training sessions to continuously improve knowledge and performanceMeet personal/team qualitative and quantitative targetsRequirementsStrong communication and interpersonal skills, with the ability to interact professionally with a diverse group of clients and staffProven customer support experience or experience as a client service representativeFamiliarity with CRM systems and practices, with the ability to type, process, and analyze data effectivelyExcellent listening and problem-solving skillsFluency in English; proficiency in Arabic or other languages is beneficialAbility to work in a fast-paced environment and maintain patience and professionalism under pressureHigh School Diploma: hospitality certification is a plusOver 5+ years’ experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Contact Centre Services
