EOS Recruitment Hiring for Campaign Manager Job at Dubai Full Time

Company: A Small independent boutique retail promotional company

Position: Campaign Manager

Mission: The campaign manager is in between the customers and back office. She/He is accountable for the perfect execution of the confirmed campaigns, facilitating smooth communication and making sure the campaigns are delivered as per company’s commitment.

Job Description

• Is in charge of the operational campaign management of several clients in collaboration with a sales Team
• Collects customer needs and gives advice on the needs expressed, considering the technical constraints in charge
• Collects and centralizes the elements necessary for the deployment of physical and digital operations from internal services and clients
• Formalizes the specifications and the requirements
• Implements/Coordinates operations while respecting the mechanics, deadlines, and budgets
• (Preparation of files, control, and validation of elements…)
• Interfaces with various internal contacts (Sales, Operation, Design, Accounting)
• Ensures the statistical, production or logistical follow-up of the operations (sending documents to the customers, alert and control, formatting of Database.)
• Ensures customer follow-up throughout the deployment phase with the operational teams
• Informs customers regularly on the progress of their operations
• Intervenes technically on the problems
• Analyzes the results, consolidates reports and assists the sales representative in the drafting of post-operation reports
• Manages and monitor the administrative and financial follow-up of the campaigns (invoicing, closing)
• Supports the sales team in its responses to customer needs
• Coordinates the operations with the client: Advises, Follows up, Updates

Scope

• Meetings: Daily huddle, Weekly individuals with your team members, Weekly campaign coordination with Operation & Process team,
• Main KPIs: # of campaigns successfully managed by the team, Customer satisfaction score
• Tools: Good experience of project management tools such as Trello
• Reports to Customer relationship manager

Profile

• Higher education in Commerce/Marketing.
• First experience in a commercial environment
• Rigorous, tenacious with good interpersonal skills are the qualities for this position.
• Good knowledge of MS Office
• Knowledge of the retail industry and the FMCG sector
• Creative and Passionate about Consumer goods and promotion/Excellent communication skills