Encore Theme Hiring for Desktop Support Engineer Job at Dubai Full Time

Do

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  Excellent communication skills,
  
• Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
  
• Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
  
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  
• Answer incoming calls and respond to customer’s emails intimely manner.
  
• Manage and resolve customer complaints.
  
• Identify and escalate issues to supervisors as and when needed.
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  Provide product and service information to customers.
  
• Research required information using available resources andOffer Solution to customers.
  
• Research, identify, and resolve customer complaints usingapplicable software.
  
• Route calls and tickets to appropriate resources and Domains whocan best support he user,
  
• Document all call information according to standard operatingprocedures.
  
• Recognize, document, and alert the management team of trends incustomer calls.
  
• Create SOPs for new Issues and resolution given.
  
• Complete call logs and reports.